FAQ: Subscriptions with monthly payments
Monthly payments are always due in advance, based on the start of the subscription. If your subscription starts on 10 June, for example, then your next payment will be due by the 10th of the following month at the latest.
The easiest way is to set up a direct debit or standing order via e-banking. Your monthly payment will then be made automatically on the same day of each month. It is important to refer to the due date for the payment when selecting the execution date.
Yes, the payment will need to be made every month. If you’d like a time stop for your holidays, you can submit your holiday documents to us before your departure and buy a time stop for CHF 50. You will then be able to take a break of between one and four months in your training, once per subscription period. If you are ill or injured, you can request a retroactive time stop free of charge by providing us with a doctor’s certificate confirming that you were 100 per cent unable to practise sport for a specific period. In this case, your subscription will be extended by the period specified by the doctor’s certificate (provided your subscription was valid as usual during this time).
As the monthly payments need to be made in advance, if a payment is not made on time you will receive a reminder (free of charge) and five days later the first overdue notice (with a charge of CHF 5 for the first notice, and CHF 30 for the second one). Please make the monthly payment without delay in order to avoid further overdue notices or debt collection.
If your subscription has been blocked, it’s generally because you haven’t made your monthly payment on time. The block is put in place from the first overdue notice. Please pay any overdue monthly bills to unblock your subscription and avoid receiving any further overdue notices or the start of a debt collection procedure.