Do you want to know where you can find your contract details? Would you like to change the payment type for your subscription? Do you have a question about our time-stop rule?
Our FAQ section contains answers to all frequently asked questions.
New price structure
The aim of bringing together the various fitness formats is to make it easier for interested parties and members to find their way around the market. As a result, price harmonisation takes place so that a clear subscription structure is applied within a brand. As a thank you for their loyalty, all members will receive CHF 50 credit loaded onto their chip wristband when they next renew their subscription (applies to 1- and 2-year subscriptions paid in advance in categories 2 and 3).
No. We consistently adhere to the regulations passed by the Federal Council. Accordingly, we can only grant access to members who have a valid Covid certificate.
No, that is not necessary. You can register your Covid certificate with us once. Once registered, no further verification is necessary until the certificate expires. However, due to the existing protection concept, you must also be able to show your Covid certificate in the event of a possible inspection by the authorities for any future training.
You have received an email from your studio on 10.09.2021. You are welcome to reply to this email and attach your certificate as a PDF or image file. Alternatively, you can present your certificate in printed or digital form at the reception desk in the studio.
Lockdown guarantee & mask requirement
Yes, ACTIV FITNESS and the Fitnessparks are providing a lockdown guarantee also for 2022 after 2020 and 2021. In the event of an officially ordered full closure due to Corona, a time credit will be given for the effective closure time in the home gym.
No, masks currently only need to be worn in the reception and changing areas.
If you’ve left your mask at home, you can buy one at reception for CHF 1.00.
Setting up a subscription
Yes, school pupils, students and apprentices undergoing education or training at a recognised Swiss educational establishment can take out a student subscription. The student subscription is available for members up to the age of 29 who spend at least 50 per cent of their time studying and whose student ID is valid at the start of the subscription (identification must be provided).
Yes, provided you have reached official pension age (65 for men, 64 for women) by the start of the subscription. Identification must also be provided. The prices for the pensioner’s subscription can be found here.
If you pay your subscription monthly, your contract will automatically renew each month unless it is cancelled by you. As a prepayer, you will receive a reminder letter and a payment slip from us approximately two months before the expiry of your subscription. This will enable you to renew your subscription conveniently from your home. Alternatively, you can also renew your subscription on your next visit to the studio, and also benefit from advice from our professional trainers.
Monthly payer: as a monthly payer with uninterrupted renewal, you benefit from discounted monthly payments (varies according to subscription type).
Prepayer: as a prepayer, we will give you the 13th month free of charge so you can train for a whole month longer.
Migros Fitnesscard: as the holder of a Migros FitnessCard, you benefit from a discount of CHF 100 on the annual subscription.
If you pay for your subscription monthly, your contract will renew automatically unless it is cancelled by you. As a prepayer, your subscription will not renew automatically.
Subscriptions with monthly payments
Monthly payments are always due in advance, based on the start of the subscription. If your subscription starts on 10 June, for example, then your next payment will be due by the 10th of the following month at the latest.
The easiest way is to set up a direct debit or standing order via e-banking. Your monthly payment will then be made automatically on the same day of each month. It is important to refer to the due date for the payment when selecting the execution date.
Yes, the payment will need to be made every month. If you’d like a time stop for your holidays, you can submit your holiday documents to us before your departure and buy a time stop for CHF 50. You will then be able to take a break of between one and four months in your training, once per subscription period. If you are ill or injured, you can request a retroactive time stop free of charge by providing us with a doctor’s certificate confirming that you were 100 per cent unable to practise sport for a specific period. In this case, your subscription will be extended by the period specified by the doctor’s certificate (provided your subscription was valid as usual during this time).
Time stops for illness and holidays
If you are ill or injured, you can request a retroactive time stop free of charge by providing us with a doctor’s certificate confirming that you were 100 per cent unable to practise sport for a specific period. In this case, your subscription will be extended by the period specified by the doctor’s certificate (provided your subscription was valid as usual during this time).
If you’d like a time stop for your holidays, you can submit your holiday documents to us before your departure and buy a time stop for CHF 50. You will then be able to take a break of between one and four months in your training, once per subscription period.
Advice at the studio
You are welcome to come in for a free trial training session with us. We’ll give you a tour of the studio and help you to find the right subscription for you. If you’re interested in a trial training session, then choose your studio here and arrange an appointment by phone or online.
You can benefit from five free consultations in a contract year: your introductory appointment and four check-up sessions. Take the opportunity to update your training plan on a regular basis together with our professional fitness trainers – this will help you not only to keep fit but also to set new goals.
Let our fitness trainers advise you at the studio – together we’ll find out what your goals are and how we can help you achieve them.
Click on Course booking in the navigation at the top of our website and log in with your M login for class reservations. You’ll need to set up an M login if you don’t have one yet. This login is extremely practical as it not only allows you to reserve classes with us, but you can also use it to access our studio Wi-Fi or view your Cumulus points in the Migros app.
If you have any problems with the class reservation, contact the reception staff at your studio so that our trainers can help you.
You can book up to three classes per day.
The reservation tool can be used to book a class up to 24 hours in advance.
Contribution from health insurers
Send your health insurer a copy of your subscription contract by post or by email as a PDF, and ask directly if they can contribute to your subscription fee. You can also visit www.qualitop.ch to find out which health insurers contribute.
Visit www.qualitop.ch to find out which health insurers contribute to your subscription. If your health insurer is not listed, this doesn’t automatically mean it won’t contribute to your subscription. It’s worth asking your health insurer in any case by sending a copy of your subscription contract by post or by email as a PDF.
The Qualitop label is a sign of quality in exercise and health promotion. Qualitop is the standard used to identify a recommended offering. This certification means that many health insurers will be prepared to make a contribution to your fitness subscription. ACTIV FITNESS is Qualitop-certified and enables you to benefit from a financial contribution to your fitness subscription by a wide range of health insurers. Visit www.qualitop.ch to find out which health insurers contribute to your subscription.
Report change of name or address
Name changes must be reported in person at the studio. Please contact our trainers at your studio for this.
Jobs at ACTIV FITNESS
You’ll find information about our vacancies on our job page. Here you can also read about apprenticeship opportunities with us. If you’re interested in a taster apprenticeship, call the studio of your choice directly and arrange a taster day.
Individual studio areas may need to close temporarily for renovation work or due to water damage, for example, and are not cause for time reimbursement in accordance with our general terms and conditions. We will inform you of any upcoming renovation work, etc., as early as possible so you can plan your training accordingly and move temporarily to another studio in your region.
Our general terms and conditions stipulate that a suspension of operations due to force majeure, which includes COVID-19, does not entitle members to a reimbursement of contributions paid in advance or to an extension of their contract. However, as in the case of the pandemic so far, we are reviewing the current situation and will inform you of the procedure in good time should there be another partial or full closure ordered by the authorities.
Extraordinary subscription cancellation
According to our general terms and conditions, you can cancel your subscription if you move abroad or to an area where there is no ACTIV FITNESS studio within a radius of 30 kilometres. Please submit the related official documents (confirmation of move, proof from the residents’ registration office) together with a short written request directly to your studio.
According to our general terms and conditions, you can cancel your subscription in the event of a medically certified permanent incapacity to practise sport. Please submit the official documents (doctor’s certificate) together with a short written request directly to your studio.
All members will receive a reminder in good time before the expiry of their subscription.
If you pay for your subscription monthly, your contract will renew automatically unless it is cancelled by you. As a prepayer, you will receive a reminder letter with a payment slip around two months before the expiry of your subscription. This will enable you to renew your subscription conveniently from your home. Alternatively, you can also renew your subscription on your next visit to the studio, and also benefit from advice from our professional trainers.
If you pay your subscription monthly, you’ll have to cancel no later than two months before expiry of your subscription in writing by email to firstname.lastname@example.org (stating your contract number). As a prepayer you don’t have to do anything – your subscription will expire and will not be renewed automatically.