FAQ: frequently asked questions

Do you want to know where you can find your contract details? Would you like to change the payment type for your subscription? Would you like to learn more about which health insurance companies contribute financially to your subscription?

Our FAQ section contains answers to all frequently asked questions.

Repeal Corona measures

For an overview of all issues related to Corona that were current until the measures were lifted on February 17, 2022, click here.

New price structure

Setting up a subscription


Subscription renewal 

Subscriptions with monthly payments

Time stops for illness and holidays  

Advice at the studio

Reserving classes

Contribution from health insurers

Report change of name or address


Studio closures

Extraordinary subscription cancellation

Ordinary termination