FAQ: frequently asked questions

Do you want to know where you can find your contract details? Would you like to change the payment type for your subscription? Do you have a question about our time-stop rule?

Our FAQ section contains answers to all frequently asked questions.

New price structure

Covid Certificate

Lockdown guarantee & mask requirement

Setting up a subscription

Discounts

Subscription renewal 

Subscriptions with monthly payments

Time stops for illness and holidays  

Advice at the studio

Reserving classes

Contribution from health insurers

Report change of name or address

Jobs at ACTIV FITNESS

Studio closures

Extraordinary subscription cancellation

Ordinary termination